We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Create Travel Space (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://createtravelspace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the best bag I have ever had in my life and it is really awesome and the only thing that is really cheap is that it is a bit expensive
19 Jun 2019 12:42
The size and quality of the fabric is all class as i wanted
11 Jun 2019 18:26
3 Jun 2019 05:14
24 May 2019 10:39
22 May 2019 13:35
Thank you.i would recommend the store as well as the product too .really good quality .
21 May 2019 02:57
The package arrived on time, the bag is large. Carbines on the shoulder strap are weak.
17 May 2019 03:12
Good bag, side compartments are very practical. I recommend!
14 May 2019 23:03
I have no gifts from the store! So here's an honest and most truthful review of this product! Photos to lay out there is no sense of them here a lot, so i'll start in order: 1-the seller periodically there are problems with sending. Compensated by communication with the seller. Regular communication and explain the reason for the delay! 2-visually in the photo the bag is just huge, in fact it is an average travel bag, see the length and width of measure with a ruler and understand what it is. 3-the material is ordinary, stitched well, especially in places where straps and handles. 4-straps to use the bag as a backpack do not fold and do not clean, so it will have to be worn with it! 5-locks, pockets and even the top opening part of the bag are very good as performance. This bag is suitable for moving the average number of things and most importantly there is no dense bottom of the bag that is very upset! Otherwise, i think you will be pleased and practical to buy this travel bag!
8 May 2019 01:50
I'm very satisfied thanks friend
7 May 2019 06:38
24 Apr 2019 14:16
Slightly smaller than expected, but happy with the quality in general. Good product!
22 Apr 2019 16:00
The description was accurate, problem with the main zip, one works well and locks the teeth in place, the other does not and the zipper splits open very easily and will not be safe for travel. will stitch one zip end up so will not be used. Discussed with store but considered just needed the zip run back and forth a few times, incorrect, it is faulty.