We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Create Travel Space (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://createtravelspace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, quite small but enough to bring dresses for a 24 hrs away from home. Really practical, I integrate it with my hand baggage trolley used for documents.
13 Jun 2019 17:18
Excellent. But a bit small
5 Jun 2019 00:24
The bag is good, compact. Delivery is fast.
21 May 2019 19:39
21 May 2019 01:25
Good quality, fast delivery as promise. Will purchase another.
20 May 2019 04:24
Satisfied product. Durable material and good quality for the price, the board as secondary luggage trip plane
14 May 2019 22:01
Really beautiful bag for almost everything. I use it to carry all cables and some electric devices in one place. Very practical. The store is very responsive and respectful. They make sure customers satisfaction is guaranteed. I recommend this seller.
14 May 2019 02:00
Perfect bag for hand luggage in samalet. Despite the small size is very roomy. The order came in three weeks to belarus. Neatly packed, odorless. I will order more!
10 May 2019 08:42
second order, bag great even when little different color, nice small and usefull
8 May 2019 12:08
8 May 2019 10:33
Thank You! The Item is very well made, they are very happy purchase. Despite the small size looks very roomy.
8 May 2019 07:55
Fast delivery, very good quality. Convenient to use for hand luggage.
7 May 2019 12:01
Corresponds to the description
3 May 2019 07:52
So cute, and will definitely be using whenever I travel either for extra storage or for an overnight bag. It fits right on top of my suitcase which can fit in an overhead bin. I would definitely recommend getting this duffle bag!
23 Apr 2019 11:27
Delivery about 2 weeks, very good quality. Recommend!
19 Apr 2019 05:12
Product reviews for the description of the photo. I'm good. Product priyshov shvidko.
17 Apr 2019 12:40
Good quality. Reached earlier
17 Apr 2019 03:24
WOW!! From now on, this is my best buy! I love this bag! It is exactly like the pictures en description! I totally recommend this store!! NOTE: if you use the bag without your trolley the back of the bag has a zipper, so you have extra storage.