We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Create Travel Space (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://createtravelspace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly satisfied! Quick delivery, proper quality bag, well working zippers, thick fabric, overall a sturdy bag. Definitely recommend this product and store!
3 Jun 2019 05:51
Wonderful backpack. Capacity. Good for hand luggage. I'll order more.
24 May 2019 06:55
highly recommend store. received my order today after 15 business days. no postal or customs fee. very nice bag i can't wait to use it. thank you!!
20 May 2019 12:28
I liked the suitcase-backpack. Opens like a suitcase, there are different pockets to conveniently decompose things. And very fast shipping. I recommend :)
19 May 2019 22:01
Looks like the photo, very good quality!
18 May 2019 03:53
Very fast shipping ordered on 10th arrived on 18th came in perfect condition very happy with the bag! Thanks!!
14 May 2019 08:39
Very comfortable backpack-ordered already the 3rd-the whole family for travel)
10 May 2019 02:21
Very fast Delivery. in 7 days since!!!! Wow!!!
22 Apr 2019 04:17
What you see is what you get.Good quality bag with ample compartments.Fast shipping as well, highly recommend item for your short travel needs.
18 Apr 2019 09:33
This color matches the photo. Quality is good, store thanks
17 Apr 2019 11:31
Very fast shipping
10 Apr 2019 04:56
A chic bag for hand luggage on a trip, high-quality, beautiful, the fabric is dense and corresponds to the declared color, there is inside the pockets and a fastener, such a cool mini suitcase, all as in the description. Very satisfied with the purchase! I recommend! Seller thanks for the promptness!
9 Apr 2019 09:31
In life a little darker than in the photo
4 Apr 2019 02:17
7 Mar 2019 06:26
the quality is really good and it looks very comfortable. I spread water on the bag and it flowed on textile(also the handles). I dont like carrying a cabin luggage and that's why I bought this bag for my 2-3 days travel. I am a very organized person and I like keeping my staff in order during travel. I am satisfied from my bag and can not wait to use it. I ordered the gray color but in the pictures it looks lighter. I like this color more!! For robbery attempt, using steel wire luggage lock will a nice solution because zipper puller is narrow. In addition, the zipper is hidden and it wont be easy to open during the robbery. I ordered it on 22 of Febuary and it reached on 6th of March to Italy. So delivery was very very quick! HIGHLY RECOMMENDED!