We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Create Travel Space (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://createtravelspace.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is gorgeous. Durable and roomy. Many side pockets. The son chose the green color, looks nice. Thank you store, shipping fast
10 Jun 2019 11:07
10 Jun 2019 00:56
Thank you store. Product was shipped out quickly and arrived as advertised. Very nice quality bag is very deep with plenty of pockets. The main center opening is extra large so it is easy to pack. I got the burgundy to see quality. I was thinking about getting more in different colors and getting embroidered for gifts to give to some friends. Looking for matching large back packs. I would use seller and buy product again. Thank you Nicole
8 Jun 2019 09:12
4 Jun 2019 07:59
Cool bag!!! Quality sewing, strong handles, excellent material. The parameters fully correspond to the declared on the site/roomy, but it does not look cumbersome/. Dispatch and delivery fast/19,05 order, 20,05 shipped, 04,06 delivered by courier sdek in moscow/. Huge thanks to the store for a great order!!!
3 Jun 2019 05:51
good store. great product ,i recommend.....
27 May 2019 11:07
Super bag. Excellent quality. Odorless extraneous. I never regretted that i bought it. I recommend.
27 May 2019 11:06
Bag super. I order the second and as always wonderful. Large and comfortable. And most importantly stitched perfectly and strong. Quality is super. Thank you store and store prosperity. I recommend
27 May 2019 10:06
20 May 2019 21:32
18 May 2019 23:19
What was waiting for and got
16 May 2019 06:08
Not Very beautiful product, I hope to quality
14 May 2019 15:34
My order arrived in 2 weeks. The travel bag has a large central compartment and six zippered pockets. Sporty and fashionable. I am very satisfied. Recommended store.